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Shipping and Returns

Shipping is FREE for orders over $249! If your item is under $249, all other shipping is $12.99.

Due to the fact some of these Pizza Ovens are made especially for you, it can take 7-14 days to ship to your home. That will give you plenty of time to make the perfect home for it while you wait! Please feel free to reach out to us with any questions regarding your shipment anytime during the process.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we will reach out to our suppliers to confirm that your purchased item is in stock and available for immediate shipment.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 10 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@ironwoodsupply.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@ironwoodsupply.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. Refunds will only be issued to the original credit card that you use when placing your order. 

Returns: 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.

If you order has shipped, you will also be responsible for actual return shipping charges.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.